TOLL FREE: 877-5-LAXCAR (529227)

FAQs

How does LAX Car Share work?

Members sign up for membership and agree to undergo the DMV screening process, required to rent the cars. Upon approval, Members will receive a key fob that will allow them to easily access LAX Car Share locations whenever they have reserved a car.

Who is eligible to join?

Any individual who is: 21+ with a valid drivers license, been licensed for at least one year, has no major violations, moving violations and/or DUI’s within the last 5 years. Click here for more details.

What if I am under 21?

You will have to wait and apply once you reach 21 years of age.

How do I join?

Fill out our on-line application here. The application fee is $0. Please see our membership requirements before submitting your application.

How long before I can drive?

In most cases, Members will be approved and have their fob mailed within (7) business days of applying. If you are required to submit additional information, your approval could take up to an additional 10-14 business days. You can reserve the car once you receive your Member ID#.
*expedited processing is available, to drive the same day, for an additional $20 fee

How do I reserve the car?

Members can reserve via our online or phone system.

What is the total cost to join LAX Car Share?

Membership is currently $25 to and there is a no application fee.  Monthly access fee of $5/month is applied to all accounts.

What are the rates?

$7 (Monday through Friday at 5pm)
$8 (Friday at 5pm through Sunday at 11:59pm)

$60/daily seven days a week

(gas, insurance, maintenance and 180 miles are included per day; excess miles are billed @ $0.45 each mile)

Tire repair not included, member charged cost of repair and towing.

How do I get in and use the car?

You will receive a fob in the mail which you can place on your personal keyring.

How am I billed?

All Members are billed an estimate trip cost, AT THE TIME THE RESERVATION IS MADE, to the debit/credit card on file. You may update your debit/credit card at any time. LAX Car Share charges you an ESTIMATE of what your reservation will cost. Any overages will be billed at the end of your actual reservation. You are allowed to cancel/change your reservation at NO CHARGE up until 3 HOURS BEFORE your reservation begins. Once you release, the amount is credited back on your LAX Car Share account and can be used towards future use of the car. Should you cancel/change your reservation after the allotted time, you will still be billed for your entire reservation.

What if I do not have either a debit or credit card?

You can use a prepaid visa card or debit card and you will also be required to pay a $150 deposit to cover additional fees that may be applied to your account.

How far in advance can I reserve the car?

You can reserve up to 6 months in advance, keep in mind you will be billed at the time you make your reservation, not when you actually drive. Be sure you reserve the car accordingly.

Does the car come with baby seats, roof racks, snow chains, pet carriers, etc?

NO!

How do I get gas?

Each vehicle is equipped with a fuel card inside. At the time you receive your membership materials, you will be assigned an identification number that must be entered at the time of fuel purchase. You will be asked to enter the car’s mileage and your member ID#. YOU ARE ONLY ALLOWED ONE TRANSACTION PER DAY. EXCESSIVE TRANSACTIONS WILL RESULT IN IMMEDIATE TERMINATION OF YOUR ACCOUNT. LAX Car Share reimburses up to a  maximum of $20.

What if I am late returning the car?

If you are late returning the car, and can NOT extend the reservation, contact us IMMEDIATELY at (877) 552-9227 and press option 0. Failure to do so will result in: $1/minute late fee being applied to your account. If you interrupt your fellow members reservation, and they cancel the reservation, you will be assessed an additional $25 fee. Please keep in mind that there may be a reservation booked immediately following yours, so it is imperative you contact us so we can make arrangements for the next member.

What is the reservation cancellation policy?

You must cancel your reservation at least 3 hours before your scheduled time to receive the full amount credited back to your LAX Car Share account. Since this is a community, canceling as soon as possible will allow another member to reserve that car. If you cancel with less notice, you will be billed for the time reserved less any time used by another member.

How does the Damage Deductible Waiver program work?

Members are given the option of taking the DDW at the time you make your reservation. The costs are an additional
$1 per hour or $15 per day. The damage deductible waiver will reduce the amount of the deductible from $1,000 to $500, should the car become damaged, during your reservation.

The Damage Waiver Deductible does NOT cover: flat tires and towing due to member malfunction.

How much is the deductible?

The deductible is $1,000 per occurrence. Should you become involved in an accident and/or damage the car, and you have not taken the damage waiver deductible, your debit/credit card on file will be charged the full amount of $1,000. In the event this amount is not available, your account will be immediately suspended until we collect the deductible in full. Once we have collected the full amount, you will be able to continue making reservations. If your account is not in good standing within 60 days, your account will be terminated.

What if the car shows damage prior to me starting my reservation?

Please call 877-552-9227 and press option 0 in order to report the damage. You may still use the car once the damage has been reported and the car is operable. If the car is inoperable, we will do our best to move you to the next available car, if there is no car available, we will provide alternative transportation options which will be agreed upon with the member. If the Member chooses to not take the alternative transportation option, the Member will be refunded the amount of the reservation.

What if I am in an accident?

Take all of the parties’ information (Name, driver’s license, license plate and insurance information) and call the 24/7 Call Center IMMEDIATELY at 877-552-9227 and press option 0.

Can my pet ride in the car?

ONLY if your pet is in a pet carrier. There is a $250 cleaning fee assessed to the LAX Car Share Member who does not have their pet secure in a carrier.

May I smoke in the car?

NEVER! There is a $250 fee if you are found to be smoking in the car. Please respect your fellow LAX Car Share Members.

What if I get a ticket?

IT IS YOURS! You must pay within the time allotted. Should you fail to do so, the ticket amount and administrative fee of $50 will be charged to your account IMMEDIATELY upon our receiving notification. Your membership will be temporarily suspended until fees have been collected in full. Please see the Member Manual for fees.

May I terminate my membership at any time?

Yes, you may do so at any time. To close your account you would return the fob to the LAX Car Share office and once received, the account will be closed.  Failure to return the fob may subject your account being accessed the monthly access fee until it is returned.

Can LAX Car Share terminate my membership?

We most certainly can if you violate the terms of your Membership Agreement and/or the abuse of the gas card. Please see our Member Manual for our termination policy.

Access our Member Manual and Privacy Policy

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